Harnium Service Delivery and Revision Policy

 

At Harnium, we are committed to delivering high-quality digital marketing services that help your business grow. Please review our Shipping and Return Policy to understand how we handle service delivery and any potential refund requests.

1. Service Delivery ("Shipping")

Since all of our services are digital in nature, there is no physical shipping involved.

• Delivery Timeline: Upon purchase or contract agreement, services will begin within the agreed timeframe, usually within 10-15 business days

• Mode of Delivery: Services, reports, and deliverables are provided through email, cloud-based platforms, or project management tools like [Asana, Trello, Google Drive, etc.].

• Client Input: Timely client feedback and approvals are essential for meeting delivery timelines.

2. Return & Refund Policy

As we provide customized digital services, all sales are generally final. However, client satisfaction is a priority at Harnium. Refunds or partial credits may be granted at our discretion under the following conditions:

Eligibility for Refunds

• You must request a refund within 7 days of initial service delivery.

• The refund request must clearly state the reason, supported by evidence of dissatisfaction or unmet deliverables.

• The project must not be completed more than 50% at the time of the request.

Non-Refundable Situations

• Services that have been fully rendered or significantly customized.

• Delays caused by client-side inaction or lack of communication.

• Any third-party platform issues (e.g., ad account suspensions).

3. Revisions and Support

We offer revisions based on the scope outlined in your service agreement. If you're not satisfied, we encourage you to reach out for adjustments rather than seeking a refund.

• Number of Revisions: , 2 free revisions per service

• Support Window: Post-delivery support is available for [X days] from delivery.

4. Contact Us

For questions, concerns, or refund requests, please contact us at:

📧 Email: contact@harnium.com
📞 Phone: +919817873494
🌐 Website: www.harnium.com/contact