Harnium Service Delivery and Revision Policy
1. Service Delivery:
* Delivery Methods:
   * Specify how services will be delivered (e.g., email, cloud-based platforms, project management tools, presentations).
   * Outline expected delivery timelines for various services (e.g., reports, campaign launches, website updates).
* Communication:
   * Describe the primary communication channels (e.g., email, phone, scheduled meetings).
   * Set expectations for response times and availability.
* Project Milestones:
   * If applicable, outline how project milestones will be defined and tracked.
   * Explain the process for client approval at each milestone.
2. Revisions and Modifications:
* Revision Policy:
   * Define the number of revisions included in the service agreement.
   * Specify the types of revisions that are covered.
   * Outline the process for requesting and providing revisions.
* Modification Requests:
   * Explain how clients can request modifications beyond the scope of the original agreement.
   * Describe the process for evaluating and pricing modification requests.
* Approval Process:
   * Outline the process for client approval of final deliverables.
   * Specify the format for providing feedback and approvals.
3. Cancellation and Termination:
* Cancellation Policy:
   * Define the conditions under which a client can cancel a service agreement.
   * Outline any applicable cancellation fees or penalties.
* Termination by Harnium:
   * Specify the conditions under which Harnium may terminate a service agreement (e.g., non-payment, breach of contract).
* Refunds (if applicable):
   * Since digital services are being provided, refunds are less common, but if there are circumstances where refunds are applicable, those circumstances should be thoroughly documented.
Important Considerations:
* Clear Contracts: The service delivery and revision policy should be clearly outlined in the client's service agreement.
* Documentation: Maintain thorough documentation of all communication, deliverables, and revisions.
* Client Communication: Open and transparent communication is essential for managing client expectations.
Example of a Phrase:
* "Revisions: Harnium provides up to two rounds of revisions on all digital design deliverables. Revisions must be requested within 7 business days of the initial delivery."
* "Delivery of reports will be provided via email, in PDF format, to the clients provided email address, within 5 business days of the end of the reporting period."
It is strongly recommended that Harnium.com consult with legal counsel to draft a comprehensive and legally sound service delivery and revision policy.